Product Search
Home   |  About Us How To Get Quotations  |  Contact Us & Our Location  |  FAQ  |  Terms and Conditions  |  Guestbook  |  Downloads  |  Site Map
New customer click here to register for free
View My Account
View My Get Quote List
View My Quotations
login
  
Product Catalogue
    Semicon-> Integrated Circuits
    Semicon-> Transistors
    Semicon-> Triac/Thyristor/SCRs
    Semicon-> Regulators
    Semicon-> Diodes/Rectifiers
    Semicon-> Bridge Rectifiers
    Semicon-> Optocouplers
    Semicon-> Semiconductor Fuses
    Optical Pickup-> CD/VCD/DVD
    Optical Pickup-> Games
    Cable->Flat Flexible Cable(FFC)
    Tuner->For TV etc.
  
Instant Quote
  
FAQ
 
Please note that the information stated below is just a general reference. Kindly contact us for more details.
 

1. Where do I get quotation for the items I am interested to buy?
2. After getting the quotation, where do I proceed to place my order?
3. How can I make payment for my order?
4. How long will each delivery take?
5. What are the ways of shipping my order?
6. If I email a sales enquiry, when can I get a reply?
7. Is the order for stock lot and stock offer items based on first-come-first-serve?
8. If I cannot find the item I want, what should I do?
9. What's mean your product type "Original, Made In CHN, Surplus A, Surplus"?

 
  1.Where do I get quotation for the items I am interested to buy?
 
  • You can get either get quotation online or send us your enquiry by email, fax or phone call to us.
  • For online quotation, you can use our Instant Quote, Product Catalogue or Product Search to add items to your basket before proceeding to get quotation. For more details, please refer to How To Get Quotations.
  • You can also email your enquiry to sales@partmate.com, fax to us at(+853) 28482198 or call us directly at (+853) 28482199. Please specify the "Part/Model No/Product code" and the "Quantity Required" in your email
    or fax.
  •  
      2.    After getting the quotation, where do I proceed to place my order?
     
  • You can email your Purchase Order to us at sales@partmate.com or fax to us at(+853) 28482198.
  • For faster processing of your order, please include the following information in your order:
  • - Quotation number if you get your quotation from our website.
    - Company Name, Contact Name, Billing Address and Contact Numbers.
    - Destination Address and Shipping Details.
    - Other information or instructions if any.

     
      3.    How can I make payment for my order?
     
  • You can email Purchase Order to us at sales@partmate.com or fax to us at(+853) 28482198.
  • Our current modes of payment are:
  • - Bank Draft
    - Remittance / Telegraphic Transfer
    - Letter of Credit
    - Please note that you will need to bear ALL bank charges involved, including bank charges incurred on our side.

     
      4.    How long will each delivery take?
     
    We always target to deliver within 14 working days or earlier. If the item (s) required is not available, we will do our best to deliver within 30 days. Often, we will try to meet our customers' preferred dates of delivery. Shipment will be made upon receipt of payment.
     
      5.    What are the ways of shipping my order?
     
  • We use "Prepaid Only" and "Prepaid or Freight Collect" shipping methods.
  • For Prepaid Only:
  • - Aircargo if applicable
    - Parcel Post
    - EMS Speedpost

  • For Prepaid or Freight Collect:
  • - Aircargo if applicable
    - TNT Express
    - United Parcel Service (UPS)
    - Federal Express (FedEx)
    - DHL Worldwide Express
    - Express Courier Services
     
      6.    If I email a sales enquiry, when can I get a reply?
     
    You will get a reply from our sales within 1 working day.
     
      7.    Is the order for stock lot and stock offer items based on first-come-first-serve?
     
    We practise that policy only to a certain degree. We will definitely try to provide all our customers with the items. However, there is no guarantee or reservation made even if you send an early email.
     
      8.    If I cannot find the item I want, what should I do?
     

    A thousand apologies if you cannot find the item you want on our site or you did not manage to get quotation for that item. This may be due to a item code mismatch.Please be ensured that we will do our best to meet your needs. You can send us your enquiry by email/fax/phone. Likewise, you can use our Instant Quote to submit your item list to "My Get Quote List". From "My Get Quote List", click Quote and items with quotations will be listed to you. As for those items not quoted, our sales are already notified and will get back to you very soon.

       
    9.What's mean your product type "Original, Made In CHN, Surplus A, Surplus"?
     

    As you see in our quotation list, we have four types of products "Original, Made In CHN, Surplus A, and Surplus", please read the following to understand:

    Original
    Means items manufacture by original factory such as Motorola, Sanyo, Sony, Philips, NEC, NSC, Toshiba, Hitachi, Rohm, Sanken, Samsung, Fairchild, Fuji, Matsushita, Panasonic, Mitsubishi, KEC, SEC, ST, SGS, Thomson, Shindengen, Siemens, Texas instrument, Sharp, Goldstar, Aiwa, Akai, Daewoo, Fisher, Fujitsu, Funai, Harris, IR, JVC, Kenwood, Pioneer, Rca, SK, Teac, Telefuken, Tesla, Zilog, etc.These items are brand new, with original packing.

    Made In CHN
    Means Chinese or compatible items, the price is low, and quality improve to a very high level these years.

    Surplus & Surplus A
    Means the items are cannibalize or factory old remnants, some of this item the legs is a little short and some soldering, mixed date code. About our surplus items, we have surplus and surplus A quality (Surplus A), the A quality items are selected form the normal surplus, long legs, no much soldering, looks old but near to the original items, but no original package.


    Generally, The Surplus & Surplus A items' price is cheap, for repaire service or not high quality production manufacturing is the best choice; Original items price is a little high, but is original quality; Made In CHN items price not very high, quality improve to a high level too, but is no many models.

    Copyright © 2006 - 2007 Partmate Electronic (Macau) Co., Ltd.
    ICP:05009417